Terms & Conditions

Order placement:
Takeaway buffet orders must be placed at least 5 days in advance
Orders can be made via the website or calling the events office on 01323 746105.
Minimum order quantity of 15 or value may apply, especially for group or event bookings.

Payment Terms:
Full payment is required upon confirmation of the order.
Accepted payment methods: Credit/Debit Card, Mobile Payment, Bank Transfer.
Prices are inclusive of applicable taxes at the standard rate.

Cancellations and Refunds:
Once the order has been received, cancellations and refunds are non-negotiable.
No refunds will be issued for same day cancellations, no shows, or uncollected orders.

Collection/Pickup
Orders must be collected at the designated time from our Reception Team.
Please bring proof of payment or order confirmation reference.
Late pickups may affect food quality; we accept no responsibility for such deterioration.

Food handling and Safety:
Buffet items are prepared fresh and should be consumed with 2-4 hours of your collection.
Customers are responsible for appropriate storage and transportation of the food once it leaves the hotel premises.
The hotel disclaims any liability of food consumed after the recommended timeframe.

Dietary restrictions & allergens:
Guests must inform the hotel of any allergies or dietary requirements at the time of ordering.
Our kitchen handles common allergens including Nuts, Dairy, Gluten, Eggs and Shellfish.
Whilst we take precautions, we cannot guarantee an allergen free environment.

Packaging:
Food will be packed in eco friendly disposable containers suitable for takeaway.

Menu availability:
Buffet items are subject to availability and seasonal ingredients.
The hotel reserves the right to substitute unavailable items with similar or equivalent alternatives.